What our customers have to say
With a 4.8 star rating and hundreds of 5-star reviews, Cool Touch is the trusted name for all your home service needs in the Prescott Valley and Phoenix Metropolitan Areas. When you do business with us, you’re more than just a customer – you’re family. But don’t just take our word for it. See what some of our customers have to say about their Cool Touch experience!Leave A Review
Had our AC up and running within the hour!
I spent all night looking for a company to do a same day repair. Every company in town had a 2 to 3 day wait. Cool touch was able to set me up with a same day appointment. Ken Smith showed up early (5 hours early) and replaced our start capacitor. Had our AC up and running within the hour. This company is fantastic!
If I could give 10 stars, I would.
If I could give 10 stars, I would. The repair man was kind, friendly and professional. Most of all he was 2 hours earlier than expected, which was a real blessing in this AZ monsoon heat. The AC was back in service quickly and quietly. Like a breath of fresh air, they are honest and trustworthy and we are enjoying a cool home again. Thank you Cool Touch Air Conditioning!!
Every single person delivered exceptional customer service.
Every single person delivered exceptional customer service. We had used another company for well over 20 years but were dissatisfied with their responsiveness and cost. Friends recommended Cool Touch. Cool Touch saved us almost $2000.00 on a new HVAC unit and installed it in a timely manner. They were so professionally quick to remove any old parts. We then almost immediately had an issue with a manufacturers defect and the Cool Touch team were quick to respond and replace the defective part. They even sent out another tech to ensure all was OK! The service was beyond exceptional and I know my family will be well looked after as far as their heat and air are concerned. Thank you Ryan, Ken, David, Christian, Tony, Travis and Daniel!! You totally rock! I would recommend this team to everyone!
We signed up for the 5 year maintenance package because of our wonderful experience!
When I called regarding my AC concerns, they were able to schedule an appointment for the next day. Since it's the middle of summer in Arizona, that was a huge relief! Anytime I called to speak with someone they were professional, compassionate, and genuinely friendly. The technician, Adrian, was on time and professional. He asked a lot of relative questions to help understand the AC concern and did a thorough job inspecting all aspects of the system. Thankfully he was able to fix the concern same day. We even signed up for a 5 year maintenance package with Cool Touch because we had such a wonderful experience!!
We will recommend Cool Touch to friends!
The company owner Chris responded to our request for repair. He was on time, quick, professional and knowledgeable. We will recommend Cool Touch to friends and anyone who needs HVAC repair or replacement.
I can’t say enough good things!
They did a great job installing a new AC unit. They also repaired a leak in the ceiling and installed a new water shut off valve out side of house that was rusted and not working. They also arranged to have a mold restoration company come out and dry out area that was wet. This company provided total customer service in order to get our situation resolved. I can’t say enough good things about the total service that they provided.