Cool Touch Air Conditioning and Heating Blog: Archive for the ‘Reviews’ Category

Why the Cost of R-22 Refrigerant has Increased this Year

Tuesday, June 18th, 2013

The price of R-22 refrigerant has skyrocketed in the last few months. Due to government regulations to phase out the production of ozone depleting chemicals, like Freon, production has continued to decrease and has caused costs to skyrocket. R-22 refrigerant is four times more expensive than it was just six months ago and is expected to continue to increase significantly.

Due to this, A/C contractors have bought it at an alarming rate and supplies have declined greatly. This has forced some vendors across the country to limit the amount of R-22 contractors can purchase in a month.

As the cost of R-22 rises, the cost of the new replacement Freon, R410a continues to drop. It is simple economics of supply and demand.

Federal regulations have called for a 90% reduction of production of R-22 by 2015 and to be completely obsolete by 2020. What this means to consumers is outrages freon related repair costs and eventually no choice but to replace their HVAC equipment.

Most air conditioners manufactured before 2010 uses the old R-22 refrigerant.
While a R-410a unit can just as easily develop a leak as an R-22 unit can, from vibration, rust, stress cracks, etc, the cost to replace R-410a is a fraction of R-22.

As a home owner you need to keep a few things in mind. If you are in the market for an air conditioner do not let any contractor convince you that an R-22 unit is a good idea. They get around the law by shipping them with no refrigerant in them and classify them as a “part”. These “dry charged” units may be cheaper initially, but in a very short time frame you will be forced to upgrade to an R-410a system.
If your unit is 11 years old or older, you should start planning for an upgraded system. You can decide when to replace your system or your system will decide for you by breaking down when you least expect it!

If you have a slow leak in an R-22 system and have to add Freon every year or sooner, consider the cost of continuing to add Freon that is climbing in price. That money could be going towards a new high efficiency unit that will start saving you money on your utility bills the day it’s installed.

Should you need help deciding if it’s time to replace your current A/C unit and want an honest opinion, you can count on Cool Touch to assist you. Our experienced, professionally trained technicians will be able to determine which choice makes sense for you and your home and will go over all options with you. Call us today 623-584-3762.

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Cool Touch Receives A+ Rating from Phoenix BBB

Monday, May 20th, 2013

As we all know, with the summer heat upon us, many people will be contacting Air Conditioning companies for various reasons. Most people, when contacting an HVAC Contractor, aren’t completely sure which ones they should call. Trust plays a big part in a customers hesitation as most people want to know they are calling a reputable AC company, one who has the experience, good reviews, and the passion to sincerely help others. You will be happy to know that Cool Touch is one of 5 Phoenix AC Companies who have received great reviews and an A+ rating from the Phoenix BBB.


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Sometimes You Have to Go Above and Beyond for People

Saturday, May 18th, 2013

This was a compliment somebody gave our company after we installed a portable AC unit in the home this person rents during the recent 100 degree heat. Cool Touch always strives to give the best service, even to those who may not even be a customer of ours.

” Warm, friendly Customer Service. Affordable service call rates. Knowledgeable, friendly technicians. Rapid service. Outstanding attention to customer satisfaction. I had my 9yr old AC unit go out. Lost the fan motor, compressor and fan relay. I rent the home. Landlord had two other companies perform inspection. All three inspections yielded the same results: AC unit replacement recommended. It’s unknown if my landlord will use Cool Touch’s service for the AC replacement; Cool Touch realistically does not expect to receive the job. Even so, Cool Touch delivered a portable AC unit, at no cost, to help out in the meantime.

With temperatures hovering around 100 degrees, it goes without saying that Cool Touch exhibits a level of customer service and satisfaction very rarely seen in businesses today. Eight years of being accredited and no complaints. No complaints on an internet review website. Everything positive said about this company has proven to be true. My experiences with the staff and technicians has been extremely positive. They will receive positive word of mouth referrals for their service.

Thank you: Brandon, Susan, Charlene and Robert for outstanding service and caring.

S S “

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Happy Customer!

Friday, December 7th, 2012

We appreciate your feedback! Here is a recent testimonial from a satisfied customer. Nice work Joey! Thank you for being an outstanding service technician and fun guy all around! And thank you, Mr. Morgan for your praise.

This past Thursday (11/29) your service person, Joey, serviced my heating unit. We talked about changing my hot water heater. He was back on Friday 11/30 to complete this job. In each case he was professional, hard working,friendly, and did a great job. I just wanted to pass these comments.

Thank you, B. Morgan

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Thank You For Your Feedback!

Saturday, March 24th, 2012

From all of us here at Cool Touch Air Conditioning, Heating, Plumbing and Electrical, we would like to express our gratitude to our loyal customers. We strive to offer the highest quality service and always welcome your feedback. Please consider taking our online survey to let us know how we are doing!

Here is a recent testimonial from a long time customer:

My husband and I would like to Thank you……. We appreciate you fixing our AC as well as your customer service. It’s not often these days you meet individuals or companies who care about the wellbeing of others. Once again we are grateful to you and Cool Touch for outstanding service. Please accept this letter as a token of appreciation.

– C.C. in Glendale

Thank you!


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