Cool Touch Blog: Archive for the ‘News & PR’ Category

BBB grades best and worst Phoenix area A/C repair companies

Friday, March 30th, 2018

PHOENIX (3TV/CBS 5) –

Choosing the right air conditioning repair company is not always easy, especially with some shady contractors out there looking to rip you off.

Jim Probst is president of George Brazil Air Conditioning & Heating.

Probst said that homeowners need to do their homework before hiring an air conditioning repairman.

“If you go online and you look and see that they have a lot of poor reviews, or a lot of complaints filed, odds are you could have that same experience,” said Probst.

Arizona’s Better Business Bureau is one of the better places to check up on a company’s history and customer service, Probst said.

Here’s a look at five of the best and five of the worst rated air conditioning companies across the Valley, as ranked by the BBB.

Companies with an “F” grade include:

  • L&S Air Conditioning and Heating in Phoenix.
  • Ron’s Air Conditioning and Heating Service in Peoria.
  • Sweet Mountain Air Cooling & Heating in Mesa.
  • Desert Valley Aire in Glendale.
  • 24/7 AC LLC in Mesa.

AC companies with an A-plus rating include:

All of the A-plus air conditioning companies have been in business a long time, have positive reviews and respond to customer complaints in a timely fashion, according to the BBB.

Many of the companies with an “F” grade failed to respond to customer complaints, had questionable business practices, or failed to have a proper license

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Charmaine and Chris Funk, owners of Cool Touch and The Trusted Plumber are proud to announce “Cool Touch & The Trusted Plumber Exceeding Expectations”!

Thursday, February 15th, 2018

(Starting at the far left)
Kevin Orr has been with Cool Touch for 10 Years as our Residential Operations Manager. Kevin’s wealth of knowledge and superior customer relations keeps The Team moving like a well-greased machine. Looking forward to another 10 Years!

Austin Owen 2017 recipient of the “Team Player Award”. Wealth of knowledge and helps his teammates with anything he can. Great co-worker!

Then of course the owners Chris and Char.

Daniel Visuett 2017 recipient of the “Best Can Do Attitude Award” award. Happy and willing to help anyone and everyone. Never a question asked.

Luis Martinez is celebrating 10 years and we’re looking forward to another 10. Our customers love our Luis! Great technician very knowledgeable pleasure to work with.

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One Of The Best Warranties In The West

Friday, June 24th, 2016

Air Conditioner Warranty On Parts And Labor ~ We Offer The Best

At Cool Touch, we stand behind our service, parts & equipment.  That is why we offer some of the best warranties on parts and labor, in the entire Phoenix West Valley.  Dependable & reliable, that’s Cool Touch! We are so confident that you will be happy with our service, that is why we are able to offer some of the best warranties. 

Let’s take a moment and break it down.  Our new 18 SEER equipment has a LIFETIME CONDENSER REPLACEMENT if the compressor ever fails plus 16 YEAR parts & labor warranty – WOW, that’s a great warranty! See what I mean? But, for those of you that don’t need a new air conditioner or new HVAC unit, perhaps you simply need repairs? Then, this is the warranty for you:  Our 5 YEAR parts and labor guarantee on repairs is for you. For details, please call the main office.  We want to be your first choice for all things HVAC related.

READY TO SCHEDULE YOUR APPOINTMENT?  Visit our website or contact our office team at (623)584-3762.

Cool Touch, an Arizona LLC serves the entire state of Arizona for residential HVAC service and commercial HVAC service, repairs, replacements, installations and regular maintenance. We also offer great deals on new HVAC unit sales, as an Authorized Dealer for Amana.  Need a new air conditioner?  Then our deals are the best in the west! A family owned business with an excellent reputation in business since the 2002 located in the Phoenix West Valley city of Peoria Arizona. Our service area extends all over the Phoenix Valley including Scottsdale, North Phoenix, Surprise, Buckeye, Goodyear, Tolleson, Laveen, Avondale, Estrella Mountain, Verrado, Vistancia, Peoria, Sun City, Sun City West, Sun City Festival, Sun City Grand, Glendale, Deer Valley, Arrowhead, Marley Park, and many more.  For more information or to schedule an appointment —  contact us, visit our website or call us at (623) 584-3762.

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Preventative Maintenance – USA Club Program

Tuesday, May 17th, 2016

Extend the life of your A/C Unit with Preventative Maintenance

Many people do not understand just how important  regular A/C unit maintenance is, to extend the life of your HVAC unit.  This type of service is known in the air conditioning industry as Preventative Maintenance.  If you ask any HVAC Technician or Air Conditioner Repairman in Phoenix Az about the importance of preventative a/c unit maintenance, they will likely share that it is extremely important to the overall health and efficiency of your air conditioner.  That’s because it is true!  An air conditioner that has annual preventative maintenance and seasonal HVAC tune ups will have a longer life expectancy, nearly double that of a unit that is not maintained.  Did you catch that?  You can extend the life of your HVAC unit, condenser, compressor and all the moving parts that make your air conditioner work, by simply having regular preventative maintenance completed.

What is included in a HVAC Unit Maintenance Service Call?  At Cool Touch our technicians are thoroughly trained to follow the industry standards to ensure that your A/C unit is functioning properly, is running efficiently and is mechanically sound. The HVAC Repairman (Cool Touch Technician)  will complete a detailed inspection that includes the following services: (Recommended Twice Per Year)  – Check electrical connections, Check safety controls, Check thermostat calibration, Check fan blade tightness, Lubricate fan motor, Measure amp draw, Check air flow. (For Summer) – Clean condenser, Check evaporator coil, Check refrigerant lines, Check “Start” and “Run” capacitors, Check “Start” and “Run” relays, Check refrigerant level, Check condensate drain. (For Winter) – Check burners, Carbon monoxide check, Check for proper venting, Check manifold pressure, Check service valves, Check heat exchanger/chamber and more.

As you can see, quite a lot is involved in the HVAC unit preventative maintenance.  After this inspection is completed, you will know that your A/C unit is ready to tackle the hot summer months and your heating furnace is prepared for the chilly winter season.  In the Arizona Valley of the Sun, we see a wide range of temperatures throughout the year.  So, be prepared.   A cool comfortable home is a happy home.

READY TO SCHEDULE YOUR APPOINTMENT?  Visit our website or contact our office team at (623)584-3762. Cool Touch, an Arizona LLC serves the entire state of Arizona for residential HVAC service and commercial HVAC service, repairs, replacements, installations and regular maintenance. We also offer great deals on new HVAC unit sales, as an Authorized Dealer for Amana.  Need a new air conditioner?  Then our deals are the best in the west! A family owned business with an excellent reputation in business since the 2002 located in the Phoenix West Valley city of Peoria Arizona. Our service area extends all over the Phoenix Valley including Scottsdale, North Phoenix, Surprise, Buckeye, Goodyear, Tolleson, Laveen, Avondale, Estrella Mountain, Verrado, Vistancia, Peoria, Sun City, Sun City West, Sun City Festival, Sun City Grand, Glendale, Deer Valley, Arrowhead, Marley Park, and many more.  For more information or to schedule an appointment —  contact us, visit our website or call us at (623) 584-3762.

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Memorial Day Grilling Recipe in Phoenix

Saturday, May 25th, 2013

Below is an awesome grilling pizza recipe to use this memorial day weekend. Cool Touch wishes you all a very Happy & Safe Memorial Day weekend!!!

Pizza on the Grill

Ingredients
1 (.25 ounce) package active dry yeast

 2 cup warm water

 3 pinch white sugar

 4 2 teaspoons kosher salt

 5 tablespoon olive oil

 6 3 1/3 cups all-purpose flour

 7 2 cloves garlic, minced

 8 tablespoon chopped fresh basil

 9 1/2 cup olive oil

 10 1 teaspoon minced garlic

 11 1/4 cup tomato sauce

 12 1 cup chopped tomatoes

 13 1/4 cup sliced black olives

 14 1/4 cup roasted red peppers

 15 2 cups shredded mozzarella cheese

 16 4 tablespoons chopped fresh bas

Directions
In a bowl, dissolve yeast in warm water, and mix in sugar. Proof for ten minutes, or until frothy. Mix in the salt, olive oil, and flour until dough pulls away from the sides of the bowl. Turn onto a lightly floured surface. Knead until smooth, about 8 minutes. Place dough in a well oiled bowl, and cover with a damp cloth. Set aside to rise until doubled, about 1 hour. Punch down, and knead in garlic and basil. Set aside to rise for 1 more hour, or until doubled again.
Preheat grill for high heat. Heat olive oil with garlic for 30 seconds in the microwave. Set aside. Punch down dough, and divide in half. Form each half into an oblong shape 3/8 to 1/2 inch thick.
Brush grill grate with garlic flavored olive oil. Carefully place one piece of dough on hot grill. The dough will begin to puff almost immediately. When the bottom crust has lightly browned, turn the dough over using two spatulas. Working quickly, brush oil over crust, and then brush with 2 tablespoons tomato sauce. Arrange 1/2 cup chopped tomatoes, 1/8 cup sliced black olives, and 1/8 cup roasted red peppers over crust. Sprinkle with 1 cup cheese and 2 tablespoons basil. Close the lid, and cook until the cheese melts. Remove from grill, and set aside to cool for a few minutes while you prepare the second pizza.

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Sometimes You Have to Go Above and Beyond for People

Saturday, May 18th, 2013

This was a compliment somebody gave our company after we installed a portable AC unit in the home this person rents during the recent 100 degree heat. Cool Touch always strives to give the best service, even to those who may not even be a customer of ours.

” Warm, friendly Customer Service. Affordable service call rates. Knowledgeable, friendly technicians. Rapid service. Outstanding attention to customer satisfaction. I had my 9yr old AC unit go out. Lost the fan motor, compressor and fan relay. I rent the home. Landlord had two other companies perform inspection. All three inspections yielded the same results: AC unit replacement recommended. It’s unknown if my landlord will use Cool Touch’s service for the AC replacement; Cool Touch realistically does not expect to receive the job. Even so, Cool Touch delivered a portable AC unit, at no cost, to help out in the meantime.

With temperatures hovering around 100 degrees, it goes without saying that Cool Touch exhibits a level of customer service and satisfaction very rarely seen in businesses today. Eight years of being accredited and no complaints. No complaints on an internet review website. Everything positive said about this company has proven to be true. My experiences with the staff and technicians has been extremely positive. They will receive positive word of mouth referrals for their service.

Thank you: Brandon, Susan, Charlene and Robert for outstanding service and caring.

S S “

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Our Pledge to You

Friday, March 29th, 2013

Dear Friend,

My name is Chris Funk, President of Cool Touch A/C, Heating, Plumbing & Electrical located here in the Valley and I am writing to you because I have a problem and it could become your sweet opportunity.

Even though the early months of winter in the valley are off to a cool start, we know our local weather will be back to the familiar pattern of sunny days and comfortable nights. After all it is the valley of the sun.

Generally with these temperate weather patterns we sell fewer total home comfort systems and perform less maintenance work, and this of course is bad for our business. From mid-January until the second week of April business is usually slower, meaning we may lose money during these months and have to work through July before we are able to turn a profit for the year.

SO I ASKED MYSELF “Why Do We Lose So Much Money During This Time Of Year?”

It’s simple really – NOT ENOUGH BUSINESS. By now most homeowners have already had their annual service performed on their home comfort system, while others are hoping that their old system will last through one more cycle before quitting. So here we sit, with more employees and overhead than work, trying to keep everyone employed so we are not short-handed come summer. We thought to try something to increase business NOW and keep our highly trained team busy until air conditioning season comes around again in June. This has seemed to work well over the last few years, as I now have hundreds of new customers who are very comfortable and enjoying the energy savings that these new systems have provided!

MY GOAL: NO PROFIT – NO LOSS

My goal is to break even during this slow season. It’s like our version of the after Christmas sale. No profit, but no loss.

If we do that, we’ll be ahead of where we’ve been in prior years come summer. Most people know that the best time to purchase a new car is right before the new models come out, and that ‘After Christmas Sales’ are better than ‘Before Christmas Sales’. Thinking along those same lines, it is easy to understand why the best time to buy a total comfort system from Cool Touch is RIGHT NOW – during one of our slowest times of the year. Coincidentally, the beginning of the year is when many of the equipment manufacturers pass along their price increases, compounding the slow sales problem. 2013 is no exception, as we have already been notified of pending price increases again this year. Fortunately, we have managed to hold off that price increase and even secure a special one-time offer on a High Efficiency Total Comfort System… this is a limited quantity for a short time, as long as they last or until April 30th, 2013.

This year I have convinced my manufacturers to partner with us in this promotion (because if we’re slow, so are they) and give us a deal for the price we pay for their equipment through April 30th by making a purchase commitment to guarantee them the volume and offset the price reduction. So it is a good deal for them, it is a good decision for us to pass that savings through to you, and it is why I say my problem is your opportunity. The 16 SEER is a great system for our valley and qualifies for the utility rebate. So here’s my offer.

HERE’S MY PERSONAL OFFER

Sweet 16. Buy a new total comfort system (16 SEER 2 stage Air Conditioner with Variable Speed Furnace or 16 SEER 2 stage Heat Pump with Variable Speed Air handler) from us before April 30th, 2013 and we’ll give you an installed price that is absolutely ironclad guaranteed the best value at the lowest cost you can get in the VALLEY in that time period. I will guarantee this in writing. Here is what you get from Cool Touch on this offer:

A 16 SEER 2 stage Total Comfort System with a variable speed furnace – or Variable Speed Air Handler. This system carries a lifetime unit replacement guarantee.** Qualifies for up to $ 270 Utility rebate as well.

At a 32% discount from our normal price. Normally $9,947 – Cool Touch will discount 16% to $8,355 Amana will discount 16% to $7,018 PLUS A $750 COOL Cash Rebate and $270 from our utility so $5,998 installed after rebates. (14 SEER package unit is $4,490 after rebates.)
(3.0 ton/80,000 BTU) (Same Discounts and Rebates apply to all Tonnages)

ON TOP OF ALL THAT – Cool Touch Ironclad Peace of Mind Guarantees
*Best Value at the Lowest Cost in Writing Guarantee
*2 Year Hotel Guarantee*
*Both the A/C and Furnace come with a
LIFETIME UNIT REPLACEMENT guarantee should a compressor or heat exchanger fail you get a brand new unit –
(On Split Systems)(99 Year Compressor Warranty on Package Equipment)

AND……..a 15 year parts and labor warranty for service and repairs. THAT’s RIGHT 15, that’s 15 full years, in writing. No one in the VALLEY does this- NO ONE! (10 Year Parts and 15 Year Labor Warranty on Package Equipment)

You will receive a 3 Year Maintenance Agreement as part of this offer

Cool Touch will go one step further and give you an Upgraded High Tech Thermostat- Honeywell Vision Pro 8000 Touch Stat.

Why Is This A Great Value?

Well it is simple. This is one HECK OF A SYSTEM at a price that is my cost.
You win.

I win because we lack business this time of year and need to keep my men busy. We cover some basic costs of business and avoid losing money.

You MUST ACT NOW! This offer is limited to the first 40 systems because that’s all I can install by April 30th, 2013, so CALL Cool Touch at (623) 584-3762 and schedule an appointment for one of our Comfort Specialists to come to your home and provide you a free, no obligations, in home comfort survey. We can give you a free evaluation of your comfort system then make the very best recommendation for your lifestyle.
Call today 623-584-3762 …. And ask about our “Sweet 16” special.

Chris Funk President & Owner

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