WOW! Cool Touch has done it again. I'm a repeat customer. You would think after a glowing first experience, the suggestions of family and friends would have gone ignored. I have recently researched other companies.

Now I am not just speaking from my own Cool Touch experience. Since I now know I was fortunate to find them the first time. The price quotes, sale tactics customer service etc. of these other companies were nothing like Cool Touch. I actually called the suggested svc people recommended. They were either shady and/or a bad initial experience. I had no trust in their estimates or ability to provide quality work. It turns out the lowest estimate received was still twice my final cost using Cool Touch as my HVAC service provider.

I had spent 8 weeks in Phoenix, Az heat with NO air conditioning, because I tried to follow the suggestions of those who knowingly would not send me in the wrong direction. I only wish they had followed my direction when it was given because who knows what they paid. My HVAC unit had been taken apart and left that way by a different company, apparently hoping I would agree to the outrageous "quote" I was given. If such a interesting tactic was used to get my business, imagine what might have been done incorrectly. I can only hope the quality of work done for my friends and family was worth the additional 50% cost.

As before, I again met Chris the owner (of Cool Touch), and sensed the principles he represented. He assessed the problem and found I needed a new motor. Louis came out and installed it. Again the integrity beamed from him as well!

G.V.

Cool Touch employees contribute acts of kindness, even when they're not working!

Two weeks ago tomorrow, we were ending our annual trip to the Grand Canyon.

Tuesday afternoon we decided to start packing and be ready in case we wanted to leave early. Our last step in the process was to push the button for the slide-out (additional floor space w/table). The motor sounded like it was drained and the slide out was not functioning .................at all! We drove to the market to use the phone in an attempt to get help from both the dealer and the manufacturer. They proceeded to tell us what we could do, but since neither of us know much about any type of motor, we were pretty much out of luck. Truly, we didn’t know how we were going to get home.

Brannen heard the conversation we were having w/someone at the DeMotte Market, and offered his assistance. He stopped at our campsite and worked diligently in the dark for almost an hour. He had the experience, knowledge, and tools to get the slide-out pushed in to the camper, which made it safe for us to drive home the following morning.

We gladly offered him money for his kindness and generosity of time, but he wouldn’t accept anything. He said “that’s not why I did this”.

He is obviously a wonderful, caring person and most definitely has a spot reserved for him in Heaven.
Since he would only accept our thanks, please place his name on the Employee of the Year bulletin board, or anything you might have in which you offer Kudos to employees.

Please thank him again, and yes.................we will definitely “pay it forward”.

God Bless You, Brannen - Cathy and Voule Kapetanakis